Refund & Return Policy

Refund & Return Policy

Refund & Return Policy

We want you to shop with confidence. If there is an issue with your order, we are here to help.

Your Rights

If you are a UK consumer, your statutory rights under applicable consumer protection laws are not affected by this policy.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

  • Faulty or defective;

  • Damaged during delivery;

  • Incorrect; or

  • Not as described on our website,

please contact us within 7 days of receiving your order.

To help us process your request quickly, please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photos or videos showing the fault or damage.

After reviewing your claim, we will offer an appropriate remedy, which may include a replacement, repair, or refund where applicable.

Change of Mind Returns

If you wish to return an item because you have changed your mind, you may have cancellation rights under UK consumer law for eligible online purchases.

To qualify, the item must:

  • Be unused and in its original condition;

  • Be returned with all original packaging, accessories, and manuals;

  • Not show signs of use, damage, or modification.

Please contact us before returning any item so we can provide return instructions.

Unless the item is faulty or we made an error, the customer is responsible for return postage costs.

Items That Cannot Be Returned

Returns will not be accepted for:

  • Products damaged through misuse, neglect, accidents, or improper installation;

  • Items altered or repaired by an unauthorised person;

  • Products returned without prior contact where return instructions have not been followed;

  • Items that are not in a resalable condition where a change-of-mind return is requested;

  • Any products exempt from cancellation rights under applicable UK consumer legislation.

Fraud Prevention Policy

To protect our customers and our business, we operate a strict fraud prevention policy.

We reserve the right to:

  • Request additional photographs, videos, or other evidence before approving a return or refund;

  • Verify the condition and authenticity of returned items;

  • Decline claims that are false, misleading, abusive, or fraudulent;

  • Cancel orders or refuse future service where fraudulent activity is reasonably suspected.

Any attempt to obtain a refund through dishonest or fraudulent means may be reported to the relevant payment provider or authorities where appropriate.

Refunds

Once your return has been received (where a return is required) and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Contact Us

If you have any questions about this Refund & Return Policy or need to request a return, please contact us through our Contact Us page. We aim to respond within 24–48 business hours.