Frequently Asked Questions (FAQ)

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected during checkout.

Can I return my order?

Returns are accepted only if the product is faulty, incorrect, or not as described. Please refer to our Refund & Return Policy for full details.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email (where available).

What payment methods do you accept?

We accept secure payments through the payment methods displayed at checkout.

Are your products genuine?

Yes. We carefully source quality products and inspect orders before dispatch.

What should I do if my item arrives damaged?

Contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

How can I contact customer support?

You can reach us through our Contact Us page. We aim to reply within 24–48 business hours.